Customer Service Specialist

Head Office - Belgium

Waterleau is a global and leading water Technology Company committed to protect the eco-system. As a growing company, Waterleau is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology.

The Customer Services department is responsible for the handling of spare parts for our installations worldwide. We are looking for two colleagues.

As a Customer Service Specialist, you will be part of an enthusiastic and committed team. You are the link between the customer and various departments within and outside the Waterleau Group. You guarantee quality service from customer requests to delivery of spare parts with respect for deadlines.

Function

You are the point of contact for customers and assure a swift and qualitative response to client questions with regards to spare parts products, pricing and delivery times.
You are responsible for providing and following up quotations by utilizing sales and technical knowledge.
You are responsible for the entire administrative processing of sales orders, purchase orders and invoicing.
You support the logistics department by supplying the necessary shipping documents such as certificates, technical documents, safety sheets, etc.
You maintain customer records by updating account information.
You act as a Waterleau ambassador who’s willing to go the extra mile to ensure customer satisfaction.

 

Profile

Previous experience in a customer service role is preferred. Knowledge of the logistics sector is a plus.
You have an understanding of sales principles and customer service practices.
You have excellent and effective communication skills (NL/FR/ENG).
You have technical affinity.
You have excellent organization and prioritization skills with confidence to work autonomously.
You have strong interpersonal skills with the ability to interface effectively with a wide variety of internal and external clients.
Knowledge of SAP/S4Hana & CRM is a plus
You have a strong work ethic and are eager to learn and a team player.

Apply online
© Waterleau T +32 16 65 06 57